Support

Answers to common questions, and how to reach us

I forgot my password. Can you reset it?

No. Your entries are encrypted with your password and it is never stored anywhere, so nobody can recover it, including us. If you have an exported backup file, you can restore your entries from it after reinstalling the app.

Where are my entries stored?

Only on your PC, inside your Windows user profile. Nothing is uploaded.

How do I back up my diary?

Open Settings in the app and choose Back Up (JSON). The file is saved to your Downloads folder. To restore, choose Restore from Backup and pick that file. Backup files are not encrypted, so store them somewhere safe.

How do I move my diary to a new PC?

Back up on the old PC, copy the backup file across, install the app on the new PC and restore from the file.

Can I export my writing to use elsewhere?

Yes. Settings has Export as Markdown, which writes every entry to one readable text file.

How do I add or remove the password?

Settings has a Password section where you can set, change or remove it. You need the current password to change or remove it.

Does the app need the internet?

No. It works fully offline and makes no network connections.

Still need help?

Email support@axianthq.com and tell us what happened and which version of Windows you use. Please do not send us your diary entries or your password.